WRITTEN QUALITY PROCEDURES
We've implemented written proprietary
quality procedures to ensure that all writers and illustrators
follow industry, customer, and PA Inc standards. During job
preparation, all draft documents are thoroughly reviewed before
delivery, and all customer and other review comments are fully
incorporated. The quality procedures provide the basis for
our upcoming ISO 9000 certification and are available for
review on request.
All comments received during development
of the document and as part of the review and validation process
are stored in a Comments Incorporated folder within the job
folder. The Comments Incorporated folder is returned with
the other job files to the customer at job completion.